A hair removal consultation is an appointment which is usually free of charge for a potential client, to view the premises, meet the electrologist and find out about the treatment. The electrologist should ensure that both his/her personal appearance and the salon are immaculate and ready for inspection.
The electrologist needs to use both verbal and non-verbal techniques during the consultation. He/she should have a calming, sympathetic approach towards the client. This will soothe the client's worries and help with their self-esteem, regarding their individual hairgrowth problem. This in turn helps the client to relax and speak more freely about the hair problem. It also enables the electrologist and client to build up a rapport. You can only really start to recommend various hair removal methods by getting to know the person you are aiming to help on a personal level.
When the client arrives, greet them by name and introduce yourself in a confident, professional and friendly manner. These first few minutes are crucial and almost certainly decide whether you gain a new client or not. Show your potential client to a quiet, private area, position yourself on a level with the client and ensure that your body language is open.
Maintain eye contact and smile. This will certainly help the client to relax. Every consultation will be different regardless of gender, but the following should always be considered: observe the client's body language. Consider whether she or he is nervous, fidgety, has arms crossed and if she/he makes eye contact. This information will enable you to gauge the client's emotional state.
Explain clearly that you will have to record a few personal details, regarding her or his medical history, contra-indications, lifestyle etc, to establish whether or not the client is suitable for whatever permanent hair removal treatment you may have to offer. Explain that electrolysis is not appropriate for everyone and do not be frightened to say if the client's lifestyle prevents her or him from being a good candidate for electrolysis. You can offer her/him alternative short-term treatments.
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